Refund Policy

General Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all accessories and tags (where applicable), and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@invibit.com. If your return is accepted, we will provide you with instructions on how and where to send your package.

For returns of non-defective products, the customer is responsible for arranging the return shipment and for all associated return shipping costs. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@invibit.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and provide an appropriate solution.

In these cases, we may ask you to provide relevant photos and/or videos as evidence of the issue.

If the return is required because the product is defective, damaged upon arrival, or an incorrect item was sent, InviBIT will cover the reasonable return shipping costs or provide the appropriate return shipping instructions.

Exchanges

We do not offer direct product exchanges.

The fastest way to obtain a different product is to return the item you have in accordance with our return policy and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return and inform you whether the refund has been approved.

If approved, we will process the refund to your original payment method within 1 business day. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.